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Terrible Service at Quaker Steak?
Posted: Sat Feb 13, 2016 6:27 pm
by Ryan Salo
So just had one of the worst interactions with a restaurant manager at Lakewood Quaker Steak. Does anyone know John personally? Should I give him the benefit that maybe it was an off day or call their corporate office?
Re: Terrible Service at Quaker Steak?
Posted: Sat Feb 13, 2016 6:48 pm
by Corey Rossen
I think as a rule of thumb you always give people in the service industry the benefit of the doubt.
Corey
Re: Terrible Service at Quaker Steak?
Posted: Sat Feb 13, 2016 11:48 pm
by Lori Allen _
Ryan,
I have only been there twice and probably will not go back. In my opinion, the manager sets the tone for the entire restaurant. If he doesn't care, the employees are aware of this. I would call corporate headquarters. At least this way, if there is a problem, you can give them a chance to correct it. Good luck, and good to see you back on the Deck. Don't be a stranger!
Corporate headquarters
101 Chestnut Avenue
Sharon, PA 16146
724-981-3123
CEO is Greg Lippert
Re: Terrible Service at Quaker Steak?
Posted: Sun Feb 14, 2016 1:31 pm
by Matthew Lee
IMHO, the only reason to involve a manager in any service industry establishment is if something goes exceptional in either direction : good or bad. So, let's assume in this case that something went exceptionally wrong. If it had been exceptionally good, I imagine you wouldn't have posted anything.
Two questions would be:
* Did you articulate the issue of what you thought went poorly to the manager and also offer a clear expectation of what you want to happen? For example, do you want a server to be more informed on the food choices? The food to be delivered quicker? The bathrooms to be cleaner?
* Did the manager listen and respond in a civilized manner to your concern and expectation? Again, in your case it sounds like not but, without knowing your concern and expectation, it is difficult to tell how high one should take this.
I definitely agree with Corey and try to give anyone in a service industry the benefit of the doubt. That said, I have no problem speaking up if, for example: my food order is wrong, a beer doesn't taste right, or a server has an attitude. What we don't know on this thread is exactly what happened to prompt you to speak to a manager and, subsequently, what the manager did to prompt you to write this thread.