Power Outage
Moderator: Jim O'Bryan
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Rick Uldricks
Power Outage
deleted
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Bryan Schwegler
- Posts: 963
- Joined: Fri Jun 24, 2005 4:23 pm
- Location: Lakewood
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Stephen Eisel
- Posts: 3281
- Joined: Fri Jan 26, 2007 9:36 pm
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Ivor Karabatkovic
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- Joined: Sat Sep 17, 2005 9:45 am
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John Guscott
- Posts: 51
- Joined: Fri Apr 08, 2005 11:25 am
- Location: Lakewood OH
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Shawn Juris
- Posts: 69
- Joined: Tue Feb 16, 2010 5:33 pm
We had alot of them 18 month ago. I complained to First Energy in April of this year to give them fair warning that the grid for just east of the hospital seems to not handle the load well. After some comments that would make great examples for how not to handle customer service, it was clarified that improvements were made or planned. We didn't have a problem all summer.
For sake of full disclosure and so I don't seem unfair or unappreciative, the Mayor was very responsive once he was cc'ed on the emails. It certainly changed the tone of customer service at the utility company once someone more important than customer 2483 got involved.
I have a copy of the email if it helps.
For sake of full disclosure and so I don't seem unfair or unappreciative, the Mayor was very responsive once he was cc'ed on the emails. It certainly changed the tone of customer service at the utility company once someone more important than customer 2483 got involved.
I have a copy of the email if it helps.