The Observation Deck

Does anyone have any experience getting the City to repair a street lamp that 's out? I reported the outage on the City's website's Report a Problem (http://onelakewood.com/ReportProblem/Default.aspx) on November 16th, with no success. (Street light is directly in front of 1588 Victoria Ave., near Hilliard.)

I just reported it again. It's pitch black near my house, and it's been this way for months now.

What's the expected turnaround on something like this? Not too long ago, I got the City of Cleveland to respond more quickly, and I paid a fraction of the municipal tax!

Mike Zannoni wrote:Does anyone have any experience getting the City to repair a street lamp that 's out? I reported the outage on the City's website's Report a Problem (http://onelakewood.com/ReportProblem/Default.aspx) on November 16th, with no success. (Street light is directly in front of 1588 Victoria Ave., near Hilliard.)

I just reported it again. It's pitch black near my house, and it's been this way for months now.

What's the expected turnaround on something like this? Not too long ago, I got the City of Cleveland to respond more quickly, and I paid a fraction of the municipal tax!

Mike,

Try this:
https://firstenergycorp.com/forms/streetlight/reportStreetLightProbInit.do

also: http://onelakewood.com/FAQForms.aspx Check out the 6th question down the list.

Scott Meeson

I begged them to turn mine off. Although they couldn't do that, First energy came out and put tape inside the light and reduced the bulb wattage for me making the light quite a bit dimmer. They came out a few days after I called them.

The City does not direclty maintain the street lighting. First Energy charges the City a flat rate, and they maintain it. Obviously, it is to their advantage for folks not to report outages because they get paid for not providing serivce. Although the City should track outages to make sure we are getting our money's worth for what we pay First Energy, the fastest way to get an individual repair is to report directly to First Energy. They will want a pole number, which should be on a metal tag on the pole (sometimes they are missing) and the best location, street address, where the pole is located. I'm no First Energy fan, but I must say they have been prretty good when I reported an outage.

I reported one out on Lake Ave. to First Energy and it was fixed within a few days.

Thanks everyone for all the tips. I have now contacted First Energy through web site, with the pole number.

Got a robo reply from First Energy already:

Thank you for helping to keep our streets and public areas safe. We will
make every effort to repair the light as soon as possible with the
understanding that some repairs may take longer than others due to the
nature of the repairs required.

We will respond to your message within 48 hours. For further assistance,
please reply to this e-mail - ensuring that you include this e-mail's
Request Number in the Subject line - or call your FirstEnergy Contact
Center.

Thank you for visiting FirstEnergy's Web site.

Please refer to request number CE-120311-110544 in any future
correspondence.

Problem Address: 1588 Victoria Ave.
Problem City: Lakewood
Nearest Cross Street: Hilliard Ave.

This was fixed two days later. Street lights = First Energy, got it.

Thanks again all.