The Observation Deck

Attached and below please find block club information from City Hall regarding snow ordinances.

From: Tuttle, Michael [mailto:Michael.Tuttle@lakewoodoh.net]
Sent: Wednesday, November 16, 2011 12:59 PM
To: Tuttle, Michael
Subject: Snow orinaces

Dear Captains,
Please distribute the attachment to your members. If you have not had a Block Club meeting in a while, now, before the snow hits, would be a perfect time. Please let your Ward officer and me if you are planning a meeting.
The city has a program that will clear sidewalks for residents that are unable to clear their own. Call Mary Simon at 529-7697.
You may be able to organize volunteers with good snow blowers to assist residents. If property owners, particularly absentee landlords don't follow the law, call Mary Simon at 529-7697. This will be particularly helpful if the doubles are causing a nuisance in other ways. Once a property has been declared a nuisance, the owner is fined.
Have a Great Hoiliday!
Mike

I suggest that you also make all reports of snow issues at http://onelakewood.com/ReportProblem.

Matthew John Markling wrote:I suggest that you also make all reports of snow issues at http://onelakewood.com/ReportProblem.

I agree. All reports should go to the Report a Problem. This way there is a tracking mechanism rather than relying on voice mail or written message.

BTW, does anyone know if the open problems are ever reviewed by management? I could envision a weekly review of open issues to make sure nothing falls through the cracks. Their system seems very similar to many IT Help Desk systems. Some systems track every conceivable metric such as the length of time it takes to resolve the problem, length of time for the problem to be assigned to someone, eventual resolution, who worked on it, etc. Some can be configured to send an email with problem number upon submission, send an email when complete and even an email with a satisfaction survey. I know some IT departments where upper management regularly review the time metrics on resolved issues to see that resolutions happen in a timely manner as well as weekly reviews of open issues. Maybe that’s a question for one of the Council members who regularly post here.