The Observation Deck

Ivor, How did you know I got a popsicle?! It was good!

jennifer scott wrote:Ivor, How did you know I got a popsicle?! It was good!

It's the only way they can make a patient happy while being in there. I stopped worrying after my third popsicle and my third bag of whatever the fluid is that they give you when you're dehydrated.

Mr Call -

though the info might be accurate, your timing is bad - never critisize Lakewood Hospital on the week-end that their executive is being roasted or you will run the wrath of the LO principal. Don't be anti-Lakewood and rain on a parade

David Scott wrote:Mr Call -

though the info might be accurate, your timing is bad - never critisize Lakewood Hospital on the week-end that their executive is being roasted or you will run the wrath of the LO principal. Don't be anti-Lakewood and rain on a parade

No David, nothing could be farther from the truth.

You see Bill and I have had this conversation many, many times. I like Bill and his wife, they are some of my favorite people in town. So over the course of many a conversations I am able to learn what really got Bill so upset at the Lakewood Hospital.

So you see David, there is, sometimes, much more background than most know with my posts.

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took 12 mins to reply and I had less then 10 in the pool so I guess I need to make a contribution to the hospital

David Scott wrote:took 12 mins to reply and I had less then 10 in the pool so I guess I need to make a contribution to the hospital

Foolish bet.

Give it to Lakewood Christian Service Center.

They need it more than the Hospital.

How long does it take you to put in a screw when you are at work? More than 12 minutes? From what I hear you are one of the best in the city at what you do. I bet you can strip three wires and install a three way plug with faceplate in under 12 minutes.


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Hospitals are hospitals. Depending on what is going on at the time, you can get quick service in the ER or wait.

WHen my son fractured his ankle on a Saturday night I took him to Lakewood ER and we were in and out - with xrays and a splint - within 1 hour. I've never seen such fast service.

on the other hand, when the same son was coughing so hard he spit up blood I took him at 8pm to Fairview because that's where his dr has privileges. He got in fairly quickly there too. However, the dr and the nurse talked so fast I had to slowwwwww them down so I could find out exactly what they were doing for him. We were there for 4 hours while they tried everything - including a popsicle for him - and for me!

At midnight they sent us home with prescriptions and breathing treatments.

There were a lot of kids there that night so a lot of our wait was between patients.

Like Jim said, you as the consumer have an obligation to let the vendor know when their performance has been less than stellar.

When you tell them you are assuming that they care. When you don't tell them and just bitch about it you are assuming that they don't care. Personally, I think it's unfair to assume they don't care without reaching out to them first. THEN if they don't respond you can make come to that conclusion.

Let's be problem solvers folks, not problem sitters.

I've been to emergency rooms perhaps five times, and the two visits to the Lakewood Hospital emergency room were as good as any I have experienced. Once I was in for many hours, but that was because I had a blood infection and they couldn't find the cause, so I got to take every test they could think of, and that takes time, and they had to coordinate with my primary care system.

I'm not sure that Lakewood Hospital is to serve only Lakewoodites. I broke my leg at the Rocky River ice rink, and the EMS offered me my choice of Fairview or Lakewood, without inquiring where I lived.

I suspect many of the complainers feel that people should be seen in the order that they arrive, but my understanding is that people are seen based on how serious or life threatening their condition appears to be. Someone with a non arterial cut shouldn't expect to be seen ahead of someone in, for example, cardiac arrest. In fact, I have seen reports that many people to to the emergency room, when going to a clinic would provide appropriate service at less cost.

David Scott wrote:Mr Call -

though the info might be accurate, your timing is bad - never critisize Lakewood Hospital on the week-end that their executive is being roasted or you will run the wrath of the LO principal. Don't be anti-Lakewood and rain on a parade

The Deck Lynch mob does not a reason to unleash its wrath... just sayin

Stephen Eisel wrote:The Deck Lynch mob does not a reason to unleash its wrath... just sayin

Stephen

This is one of those things that always makes me smile. Lynch mob?

There is no doubt that the Lakewood Hospital and Cleveland Clinic Health Systems are large supporters of the Lakewood Observer, and other Observers. I am not hiding that fact. While you may think it colors my vision and glasses, I do not think it does, and I really do not believe people talking about good experiences at the hospital is a lynch mob.

Especially as they were willing to sign their names to the discussion and Bill Call's friend "Harvey." was not. To me the lynch mob is the gang with no identities, the ones in masks that hide from their evil deeds.

That said, I mentioned waiting for hours, though I understood why. How is this the act of lynching Bill Call? If anything I added a real name to his his complaint.

It always seems like, as the publisher, I should not have my own thoughts and ideas, that I cannot experience anything, and as Mr. Scott points out, if god forbid I do my day to day chores as a volunteer, I should wait until my shift is over to answer. Alas my boss let me surf the internet during while at work.

Diane Hellbig nailed it. Do not just complain, tell them. File a report, make it better for the next, or at least find out why it happened.

Lynch mob?

Hardly.


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Jim, I am sorry.... a smiley face should have been added to my comment.. when is the edit button coming back?... My comment was directed towards several individuals on this board but definitely not you or the subjct of this thread...

Apparently there is some assumption that I just sulked home and am just gripping now. Have we met

I agree that going to a restaurant, ordering, eating, hating your food, saying nothing, and then bitching them up and down is neither fair nor helpful. That isn't what happened in my case.

I talked to anyone who would listen, I am not one for silent brooding nor a big scene. The P.A. that I had really could have cared less about me but I doubt she will forget the words of my mother about patient care anytime soon. She LOVES being a nurse and she is old sckool. When it was my son, I sat there with him weeping in pain while they took me to the cubby to verify my insurance. Hey, it's 2008.

I only go to the Emergency Room as an absolute last resort. Anyone who has any contact with the Clinic knows that their "productivity" issues are killing customer service but they have to make money to keep going. It is what it is.

There are just so many sacred cows in Lakewood with Jim that it hard to keep track.

Colleen Wing wrote:Well Bill, I guess Ed is right. I am "friends" with you and I have only ever had horrible experiences at the Lakewood Emergency Room.

I am going to guess that it must have been a vast left wing conspiracy, then.

In the words of Ronald Reagan, said to the ER Docs after being shot.

"I hope you all are Republicans."

I have had good times and bad times at the ER. Once when my finger was ripped off by a dog, I sat in the waiting room forever, my mom left her job at Parma Hospital and made it all the way to Lakewood and I was still in the waiting room. The doctor on call was hitting on my mom the whole time, and I finally had to beg for medicines and something to put my finger back on. LOL.
When I had my appendix issue, I was whisked away instantly and had the best care. They even talked to my toddler to explain everything and it was great. he was not afraid of anything and it helped him so much.
just like every where else, you have good days and bad days.